gpera Terms & Conditions

1Introduction and Acceptance of Terms

These Terms and Conditions (hereinafter "Terms," "Agreement," or "T&C") constitute a legally binding agreement between you (hereinafter "Player," "User," or "you") and gpera (hereinafter "gpera," "Company," "we," "us," or "our"), the operator of the online gaming platform accessible at gpera.net.

By accessing, registering on, or using any part of the gpera platform — including but not limited to games, promotional offers, financial transactions, or customer support services — you unconditionally agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the gpera platform.

gpera operates under the authority of the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with all applicable Philippine laws governing online gaming, anti-money laundering, and data privacy. These Terms are to be read in conjunction with gpera's Privacy Policy and Responsible Gaming Policy, both of which form part of this Agreement by reference.

2Eligibility and Registration

To register and maintain an account on gpera, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is the minimum legal age for casino-style gambling in the Philippines as stipulated under PAGCOR regulations.
• You must be a natural person (not a corporation, trust, or other legal entity) physically located within the Philippines at the time of registration and during gameplay.
• You must not be an employee, contractor, director, officer, or immediate family member of gpera, any of its affiliated companies, or any game software provider supplying content to gpera.
• You must not be a person who has previously been excluded from gpera or any other PAGCOR-licensed gaming platform through a self-exclusion or operator-exclusion program.
• You must have full legal capacity to enter into a binding agreement under Philippine law.
• You must provide accurate, truthful, and complete personal information during registration, including your full legal name, date of birth, address, and valid contact details.

gpera reserves the right to verify your identity and eligibility at any point during your registration or continued use of the platform. This may include requesting government-issued identification, proof of address, or other supporting documents as required by PAGCOR's Know Your Customer (KYC) guidelines. Failure to provide requested documentation within the prescribed timeframe may result in suspension of your account and withholding of pending withdrawals pending satisfactory verification.

3Account Responsibilities

Each player is permitted to hold only one (1) active account on the gpera platform. The creation of duplicate, secondary, or otherwise additional accounts by the same individual is strictly prohibited. If multiple accounts are discovered, gpera reserves the right to close all such accounts, void any associated bonuses, and withhold winnings derived from bonus funds.

You are solely responsible for:

• Maintaining the confidentiality of your account username and password at all times.
• All activity that occurs under your account, whether authorized by you or not, once you have provided your login credentials to another party.
• Ensuring that your account details, including your registered email address, phone number, and payment details, are kept current and accurate.
• Logging out of your account after each session, particularly when accessing gpera from a shared or public device.
• Notifying gpera's customer support team immediately if you suspect any unauthorized access to or use of your account.

gpera will not be liable for any loss or damage arising from your failure to comply with the security obligations set out in this section. Accounts are non-transferable. You may not sell, transfer, or assign your account or any entitlements arising from it to any third party.

4Deposits and Withdrawals

All financial transactions on gpera — including deposits, withdrawals, and bonus-related transfers — are conducted in Philippine Peso (₱, PHP). gpera supports the following payment methods for Filipino players: GCash, Maya, GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ.

Deposits: Deposit transactions are generally processed in real time. The minimum deposit amount is subject to the payment method selected and will be displayed at the point of transaction. gpera does not charge fees on deposits; however, your payment provider may impose their own transaction fees, for which gpera bears no responsibility.

Withdrawals: Withdrawal requests are subject to the following conditions:

• Your account must have completed full KYC verification before any withdrawal can be processed.
• Withdrawals will be processed to the same payment method used for the most recent deposit, subject to method availability.
• Standard withdrawal processing time is one (1) to three (3) business days, depending on the payment method selected.
• gpera reserves the right to request additional verification documentation before processing any withdrawal that it deems unusual or high-value.
• Minimum and maximum withdrawal limits apply per transaction and per calendar month. Current limits are displayed in the Account Cashier section.

Anti-Money Laundering: In compliance with the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended) and PAGCOR's AML guidelines, gpera monitors all financial transactions on the platform. gpera is legally required to report suspicious transactions to the Anti-Money Laundering Council (AMLC). Players must only use payment methods registered in their own name. Third-party deposits and withdrawals are strictly prohibited.

5Bonuses and Promotions

gpera offers various promotions, welcome bonuses, reload bonuses, free spins, and other incentives to eligible players from time to time. All bonuses are subject to these Terms and the specific terms published on the relevant promotion page. In the event of any conflict, the specific promotion terms shall prevail.

The following general bonus conditions apply to all gpera promotions unless otherwise specified:

• Wagering Requirements: All bonus funds are subject to a minimum wagering requirement before they or any winnings derived from them may be withdrawn. The applicable multiplier will be stated on the individual promotion page.
• Time Limits: Bonuses must be claimed and wagering requirements completed within the promotional validity period. Unclaimed or incomplete bonuses will expire and be removed from your account automatically.
• Game Contributions: Not all games contribute equally toward wagering requirements. Slot games typically contribute 100%, while table games, live casino, and sports betting may contribute at a lower rate or not at all. Specific contribution rates are listed on each promotion page.
• Maximum Bet Rule: While bonus funds are active in your account, the maximum permitted bet per spin or per round may be restricted. Bets exceeding the stated maximum during an active bonus may result in the forfeiture of the bonus and associated winnings.
• One Bonus at a Time: Players may only hold and wager one bonus at a time unless expressly stated otherwise in the promotion terms.
• Abuse: gpera reserves the right to cancel any bonus and void associated winnings if it determines, in its reasonable judgment, that a player has attempted to abuse, manipulate, or exploit any promotional offer.

6Game Rules and Fair Play

All games available on the gpera platform are supplied by licensed third-party software providers and are governed by each provider's individual game rules. By playing any game on gpera, you agree to be bound by the applicable game rules as displayed within the game interface.

gpera's games — including slots, live casino, bingo, and sports betting markets — use certified Random Number Generator (RNG) technology or live dealer operations that are independently audited for fairness and randomness. Return-to-Player (RTP) percentages are set by the game providers and are independently verified.

In the event of a technical malfunction, disconnection, or system error during a game, gpera's records shall be the definitive source for determining the outcome of the game session. gpera will make reasonable efforts to resolve disputes arising from technical issues fairly and promptly. However, gpera is not liable for losses resulting from internet connectivity issues on the player's side.

Void or cancelled bets will be refunded to your gpera account balance. Winnings are credited to your account balance upon game completion and are subject to these Terms and any applicable bonus conditions.

7Prohibited Conduct

The following activities are strictly prohibited on the gpera platform and constitute a material breach of these Terms:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with games or the platform in a manner that provides an unfair advantage.
• Colluding with other players to manipulate game outcomes, particularly in live dealer or multiplayer environments.
• Engaging in any form of fraud, including but not limited to chargebacks, identity theft, use of stolen payment credentials, or creation of fraudulent accounts.
• Exploiting software errors, glitches, or vulnerabilities in any game or platform feature. Any winnings obtained through exploitation of technical errors will be voided.
• Using VPN, proxy services, or other methods to disguise your true location for the purpose of circumventing geographic or eligibility restrictions.
• Engaging in any conduct that constitutes money laundering, financing of terrorism, or any other activity prohibited under Philippine law.
• Harassing, threatening, or abusing gpera staff or other players through any communication channel on the platform.
• Providing false or misleading information to gpera, including during KYC verification or customer support interactions.

gpera actively monitors the platform for prohibited conduct using automated tools and manual review processes. Where prohibited conduct is identified, gpera reserves all rights set out in Section 8 of these Terms.

8Suspension and Termination

gpera reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to satisfy eligibility requirements or KYC verification requests.
• Suspected or confirmed fraudulent activity, money laundering, or collusion.
• Account inactivity for a continuous period exceeding twelve (12) months, subject to applicable inactivity fee provisions displayed in the Account section.
• Receipt of a self-exclusion request from the player or a third-party operator-exclusion directive.
• Requirement to comply with applicable law, regulatory direction, or court order.

Upon account closure, any real-money balance remaining in the account (excluding bonus funds and voided winnings) will be returned to the player via their verified payment method, subject to satisfactory completion of all verification requirements and after any applicable deductions permitted under these Terms.

You may close your gpera account at any time by contacting customer support. Voluntary account closure does not relieve you of any obligations incurred prior to the closure date.

9Responsible Gaming

gpera is committed to promoting responsible gaming and minimizing the risk of problem gambling. The platform provides a suite of tools designed to help players maintain control over their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account dashboard. Limit reductions take effect immediately; limit increases are subject to a mandatory cooling-off period.
• Loss Limits: Players may set maximum loss thresholds over defined time periods to prevent excessive financial exposure.
• Session Time Alerts: Players may configure session duration reminders to manage time spent on the platform.
• Self-Exclusion: Players who wish to temporarily or permanently exclude themselves from gpera may request self-exclusion through the account settings or by contacting customer support. Self-exclusion periods range from thirty (30) days to permanent exclusion. During a self-exclusion period, gpera will not send promotional communications to the excluded player.
• Reality Checks: Regular on-screen notifications reminding players of their session duration and net position are available on request.

gpera encourages any player who believes their gambling behavior may be causing harm to themselves or others to make use of these tools and to seek professional support. gpera follows all PAGCOR guidelines on responsible gaming operator obligations. Players in need of support are encouraged to visit the Responsible Gaming section on this site for further resources and guidance.

10Intellectual Property

All content on the gpera platform — including but not limited to the gpera brand name and logo, website design, software, graphics, text, game interfaces, promotional materials, and audio-visual elements — is the intellectual property of gpera or its licensed content providers and is protected under Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the gpera platform for your personal, non-commercial entertainment purposes only. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any gpera content without prior written authorization.
• Reverse-engineer, decompile, or attempt to extract the source code of any gpera software.
• Use the gpera name, logo, or brand assets in any manner that implies endorsement or affiliation without written consent.
• Frame or mirror any portion of the gpera platform on any other website or digital service.

Any unauthorized use of gpera's intellectual property may result in account termination and legal action under applicable Philippine law.

11Limitation of Liability

To the fullest extent permitted by applicable Philippine law, gpera shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the gpera platform, including but not limited to:

• Loss of winnings, profits, revenue, data, or goodwill.
• Service interruptions, system outages, or maintenance downtime.
• Errors, inaccuracies, or omissions in any game outcome or displayed information.
• Unauthorized access to or alteration of your account by third parties resulting from your failure to maintain account security.
• Any actions taken by gpera in good faith pursuant to these Terms, PAGCOR regulations, or applicable law.

In no event shall gpera's total aggregate liability to any player for all claims arising out of or related to these Terms or the use of the platform exceed the total amount deposited by that player in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit gpera's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under Philippine law.

12Privacy and Data Protection

gpera collects, processes, and stores personal data in accordance with its Privacy Policy and the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. By registering an account on gpera, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Your personal information will be used for the purposes of account management, KYC verification, financial transaction processing, customer support, responsible gaming monitoring, and marketing communications (where you have consented to receive them). gpera will not sell your personal data to third parties for their own marketing purposes.

For complete information on how gpera handles your data, including your rights as a data subject under Philippine law, please review the gpera Privacy Policy.

13Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or your use of the gpera platform, the parties shall first attempt to resolve the matter amicably through gpera's customer support process. If the dispute cannot be resolved informally within thirty (30) days, either party may refer the matter to the appropriate courts of competent jurisdiction in the Philippines.

For disputes relating to game outcomes or platform operations within the scope of PAGCOR's regulatory authority, players may also submit a complaint to PAGCOR through its official regulatory channels. gpera will cooperate fully with any regulatory investigation or mediation process initiated by PAGCOR.

14Amendments to These Terms

gpera reserves the right to amend, update, or replace these Terms and Conditions at any time and for any reason, including but not limited to changes in applicable law, PAGCOR regulatory requirements, platform features, or business operations.

When material changes are made to these Terms, gpera will provide notice to registered players via email to the address on file, a prominent in-platform notification, or both, at least seven (7) days before the amended Terms take effect. Non-material changes (such as typographical corrections or clarifications that do not alter the substance of the Terms) may take effect immediately upon publication.

Your continued use of the gpera platform after the effective date of any amended Terms constitutes your acceptance of those amendments. If you do not agree to any amended Terms, you must discontinue use of the platform and may request account closure as described in Section 8.

15Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the gpera support team through the following channel:

For regulatory inquiries or complaints that cannot be resolved through gpera's internal support process, players may contact PAGCOR directly through official PAGCOR channels.

These Terms and Conditions were last reviewed and updated in January 2026. The most current version of these Terms is always available at gpera.net/terms-conditions.