Responsible Gaming
at gpera
Gaming at gpera is meant to be fun, exciting, and a great way to unwind after a long day — whether you're in Manila, Cebu, Davao, or anywhere across the Philippines. But gpera also understands that gambling carries real risks. That's why responsible gaming is not just a checkbox for us — it is a core part of how the gpera platform is designed and operated every single day.
gpera's Pledge to Filipino Players
Strict 21+ Age Policy
gpera enforces a strict minimum age of 21 years for all players, in full compliance with PAGCOR regulations. Every new account goes through identity and age verification before any real-money gaming activity is permitted.
Player-Controlled Limits
Set daily, weekly, or monthly deposit limits directly from your gpera account settings. Once a limit is set, it takes effect immediately — and any request to increase a limit is subject to a mandatory 72-hour cooling-off period.
Session Time Reminders
Lose track of time? gpera's session time alerts notify you when you've been playing for a set period, helping you stay aware of how long you've been on the platform during any single gaming session.
Self-Exclusion Options
If you need a break — whether for a few days, several months, or permanently — gpera's self-exclusion feature lets you lock your account instantly. During the exclusion period, you will not be able to log in or receive promotional communications.
Reality Checks
gpera's reality check feature shows you a clear summary of your session activity — time played, total bets, and net result — so you always have an honest picture of your gaming behavior and can make informed decisions.
24/7 Support in Filipino & English
gpera's customer support team is available around the clock to assist with responsible gaming concerns. Whether you need to activate a limit, request a cooling-off period, or talk through your options, our team is ready to help.
Taking a Break from gpera
Self-exclusion is one of the most effective responsible gaming tools available to players on the gpera platform. It allows you to voluntarily restrict your own access to gpera for a defined period — or permanently. This is not a punishment; it is a tool designed to give you space and time away from gaming when you feel you need it.
gpera takes self-exclusion requests extremely seriously. Once an exclusion is activated, all marketing emails and SMS messages to your registered contact details are also stopped immediately. Any attempt to create a new account during an active self-exclusion period will be flagged and closed.
How to Self-Exclude on gpera
Follow these steps to activate a self-exclusion period on your gpera account:
Log in to your gpera account and navigate to Account Settings from the top menu.
Select Responsible Gaming from the settings menu sidebar.
Choose your preferred exclusion period: 30 days, 90 days, 180 days, 1 year, or permanent exclusion.
Confirm your request. The exclusion takes effect immediately and cannot be reversed during the chosen period.
Alternatively, contact gpera support at [email protected] and our team will process the exclusion for you within one hour.
More Ways to Stay in Control
Deposit Limits
Set a maximum amount you can deposit in any given day, week, or month. gpera will block any deposit attempt that exceeds your chosen limit until the period resets.
Loss Limits
Cap the maximum net loss you can incur over a set period. Once your loss limit is reached, gpera will pause your ability to place further bets until the limit period refreshes.
Cooling-Off Period
Need a short break without fully self-excluding? A cooling-off period temporarily suspends your account for 24 hours, 48 hours, or 7 days — giving you breathing room without a long-term commitment.
Marketing Opt-Out
Opt out of all promotional communications from gpera at any time through your account settings or by contacting support. This includes bonus offers, newsletters, and special event notifications.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. The earlier the signs are recognized, the easier it is to get help. gpera encourages all players to be honest with themselves about their gaming habits.
If you recognize any of the following warning signs in yourself or someone you care about, it may be time to reach out for support. You are not alone — many Filipinos deal with gambling-related difficulties every year, and help is available.
Spending more money on gambling than you originally intended, or chasing losses by placing bigger and bigger bets to try to win back what was lost.
Feeling restless, irritable, or anxious when you are unable to gamble, or when you try to cut down on your gambling activity.
Gambling to escape from stress, anxiety, depression, loneliness, or other personal problems rather than for entertainment.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Borrowing money, selling personal belongings, or neglecting bills and financial obligations in order to fund gambling activity.
Neglecting work, school, family responsibilities, or personal relationships because of the amount of time spent gambling.
Repeatedly trying and failing to cut down, control, or stop gambling — even when you genuinely want to.
Feeling guilt, shame, or regret after gambling sessions, yet returning to gamble again shortly after.
Are You Gambling Responsibly?
Honest self-assessment is the first step to responsible gaming. Review the questions below and reflect on your gambling habits. This is for your own awareness — no data is collected or stored.
Responsible Gaming Self-Check
Answer honestly. If you answer "Yes" to three or more of these questions, consider using gpera's responsible gaming tools or reaching out to a support resource listed below.
Have you ever gambled with money that was set aside for essential expenses like rent, food, utilities, or school fees?
Do you find yourself thinking about gambling frequently during the day — planning your next session, or thinking about how to get money to gamble?
Have you ever tried to win back money you lost by gambling more — what is sometimes called "chasing losses"?
Have you borrowed money from family, friends, or anyone else specifically to gamble, or to repay gambling debts?
Has a family member, friend, or colleague ever expressed concern about your gambling habits or the amount of time you spend gambling?
Do you feel that you need to gamble with larger and larger amounts of money in order to feel the same level of excitement or satisfaction?
Have you ever missed work, school, or an important family event because of gambling?
Have you ever felt depressed, hopeless, or thought about harming yourself as a result of gambling losses or gambling-related problems?
Support Resources in the Philippines
You are never alone. The following organizations in the Philippines provide confidential support for individuals and families affected by problem gambling and related issues.
The Philippine Amusement and Gaming Corporation maintains a responsible gaming program and player exclusion registry that applies across all PAGCOR-licensed operators, including gpera.
pagcor.ph/responsible-gamingThe NCMH provides mental health and crisis support services throughout the Philippines. Their 24/7 crisis hotline is available to anyone experiencing gambling-related distress or emotional difficulties.
Crisis Hotline: 1553A fellowship of men and women who share their experience, strength, and hope with each other to help solve their common problem with compulsive gambling. Meetings are held in Metro Manila, Cebu, and other key cities.
[email protected] (referral available)gpera's own responsible gaming team is available 24/7 to help you activate limits, initiate self-exclusion, or simply talk through your concerns. We respond to all responsible gaming contacts as a top priority.
[email protected]The DOH provides guidance and referrals to accredited mental health facilities across the Philippines for individuals dealing with behavioral addictions, including problem gambling.
doh.gov.ph/mental-healthA non-profit counseling organization based in Metro Manila offering individual counseling, group therapy, and crisis intervention services for Filipinos dealing with addiction and emotional health concerns.
Available in Manila & onlineEnjoy gpera — Within Your Limits
gpera is here to provide great gaming entertainment for Filipino players 21 and above. Set your limits, know the signs, and use our tools to keep the experience positive. When gaming is responsible, it stays fun.
PAGCOR regulated · 21+ only · Responsible Gaming tools available 24/7